Refund Policy

Last updated: 5 August 2026

1. Overview

This Refund Policy explains how refunds are handled for ScoutVybe subscriptions. We aim to be fair and transparent.

2. Subscriptions

You can cancel anytime through your account settings, which opens our secure Stripe billing portal. Your plan stays active until the end of the current billing period. You will not be charged again after cancelling. We do not offer partial or prorated refunds for unused time within a billing period, except for any billing errors or accidental charges.

3. Free Trial

Where a free trial is offered, a valid payment method is required to start it, but you are not charged during the trial. To avoid being billed, cancel before the trial ends. The trial is available once per customer, ever.

4. Account Deletion

Deleting your account is different from cancelling. Cancelling keeps your plan active until the end of the paid period; deleting your account ends your subscription immediately, and any unused time in the current billing period is forfeited and not refunded, except where our Terms of Service or the law say otherwise. If you want to use the time you have paid for, cancel first and delete your account after the period ends.

5. Credits

Credits included with your plan are non-refundable, do not roll over between months, and have no cash value.

6. Billing Errors and Accidental Charges

If you believe you were charged in error, a duplicate charge, a charge after cancelling, or a wrong amount, contact us at support@scoutvybe.com within 14 days of the charge. We will review your case and correct any genuine error. Where a refund is approved, it is processed through Stripe to your original payment method; please allow 10 to 14 business days for it to appear on your statement.

7. Your Statutory Rights

Nothing in this Refund Policy affects any statutory rights you have under applicable law that cannot be excluded or limited.

8. How to Cancel

Cancel anytime from your account settings, which opens the Stripe billing portal where you can also see invoices and update your card. If you need help, contact us at support@scoutvybe.com.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of ScoutVybe after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Refund Policy, contact us at support@scoutvybe.com